Our Return Policy

12 months, no question asked. Not bad, huh? During this time, you can return your swimming goggles / cap even if you’ve worn them when swimming across the ocean!
To return your product, you should first request a return label at sales@aqtivaqua.com.
You will be responsible for paying for your own shipping costs for returning your item. Priority shipping costs are non-refundable. If you receive a refund, the cost of priority shipping will be deducted from your refund.
It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Submit a request