Shipping Policy

FREE Expedited Shipping

We offer free expedited shipping to the USA, Canada, European Union, and UK for all orders over the following amounts:

• USA: Over 35 USD
• European Union: Over 35 EUR
• Canada: Over 40 CAD
• UK: Over 30 GBP

Shipping Costs for Orders Below the Thresholds

For orders below the free shipping thresholds, the following shipping costs apply:

• USA:

1. Express (1 to 3 business days): $9.49 USD
2. Standard (4 to 5 business days): $5.49 USD

• Canada:

1. Express (1 to 4 business days): $10.49 CAD
2. Standard (5 to 8 business days): $7.49 CAD

• UK:

1. Express (1 to 3 business days): £4.26 GBP
2. Standard (4 to 5 business days): £3.49 GBP

European Union:

• France, Germany, Italy, Netherlands, Spain:

1. Express (1 to 3 business days): €7.49 EUR
2. Standard (4 to 5 business days): €3.99 EUR

• Rest of EU (Austria, Bulgaria, Croatia, 18 more):

1. Express (1 to 4 business days): $7.49 USD
2. Standard (5 to 8 business days): $4.49 USD

Delivery Time

Total Delivery Time = Shipping Time + Delivery Time (+ any holidays)

Note: We calculate shipping time and delivery time in business days.

Shipping Methods

Same Day or Next Day Shipping Time: The estimated time between when you place the order until we hand your order over to our delivery service partner.

Delivery Time: The time elapsed between when we hand the order over to the carrier until the delivery of your order

12 months, no question asked. Not bad, huh? During this time, you can return your swimming goggles / cap even if you’ve worn them when swimming across the ocean!

To return your product, you should first request a return label at sales@aqtivaqua.com.You will be responsible for paying for your own shipping costs for returning your item. Priority shipping costs are non-refundable. If you receive a refund, the cost of priority shipping will be deducted from your refund.

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account

Please email us at sales@aqtivaqua.com, and we will do our best to accommodate your request

The best way to determine if the goggles will provide a good fit without any leaks, is to do a “suction test”:

1. Press goggles to your eyes to achieve a slight suction effect.
2. If the goggles stick to your face momentarily, then this indicates a good fit

An important feature of our goggles is the anti fog coating that covers the inside of the lenses. With proper maintenance, you can help the coating work longer.

• Before starting to swim, always remember to dip the goggles in water to moist the lenses inside, so the coating can work.
• Never wipe the lens on the inside.
• After your swim, dip the goggles in fresh water and then let it air dry.

Note:

Goggles tend to fog up more easily in winter, the higher the temperature difference is between the air outside and water. Generally, if you need to enhance the existing anti fog coating of the lenses especially under such conditions, we recommend using any anti fog solution specifically designed for swimming goggles. There are also alternative ways known to work instead of using anti fog solution, such as:

• placing one small drop of washing up liquid on each lens, followed by a rinse in cool water for one to two minutes
• spit and lick the inside of the lenses like the athletes do

In fact, any other surfactant applied in the same manner as described above will also work well as an anti fog solution

You will find a size chart on the product detail pages. Please follow the instructions to ensure a good fit

The differences among the Wide View DX, PDX, and SX models primarily lie in their lens options and frame shapes:

• DX Goggles: Versatile with multiple lens options including clear, shaded, photochromic, and polarized. They feature advanced strap adjustments for a customized and comfortable fit.
• PDX Goggles: Specialized for outdoor swimming, these come with polarized lenses exclusively. The strap system is robust and designed for a secure, snug fit, ideal for open water conditions.
• SX Goggles: Featuring either clear or colored shaded lenses, the SX model stands out for its innovative clip-the-strap-in-the-back design. This makes it easy to adjust the strap size while providing a secure fit.
  

Also the shape of the gaskets differ so to cater to a wider range of face shapes.